Dialpad Phone Process
Hello Team!
We have been working hard to find solutions for the future that will be most beneficial to you as we continue to work from home. Our goal is to allow continued flexibility while working from home and allow you to place calls to clients in a secure way from your mobile device or desktop.
This new process eliminates the use for the need for physical office phones and will allow you to log into your phone extension and make outgoing calls to clients easier. This will help minimize worry about calling clients from your personal device using the *67 method as outgoing calls placed this way will show up as CARE’s office number.
Setting up Dialpad Account:
- You will receive a Dialpad Welcome email titled “You’ve been invited to Dialpad” this email will ask you to click on the “Get started with Dialpad” button,
- As the first-time sign-ins, DialPad will also ask you to set up the 2-factor authentication.
- Follow the prompts and complete the authentication setup. (You will have to install the Microsoft authenticator app onto your personal mobile device as part of the process.)
Installing the DialPad Desktop App.
- You will go to https://www.dialpad.com/download/
- Depending on your device type. DialPad will refer you to the best version for it.
- Once you have completed the download and install. You can search DialPad in the search bar at the bottom left corner of your screen.
- DialPad will first ask you to log in.
- You will select the Log in with Microsoft options.
Installing the DialPad Mobile App:
- Open the app store on your mobile device.
- Search for DialPad in the app store
- Download and install.
- You will be prompted to log in.
- Make sure you select the log in with Microsoft button as well.
- A follow up email on how to record your Voicemails will be sent to your Care email as well.
