Feedback and questions should begin with your supervisor. If the question is one that they cannot answer, it will be escalated to the appropriate person.

Please email marketing@care-clinics.com

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Yes, CLICK HERE TO READ

Yes, The Admin Team can call to reschedule.

1. The Admin Team can only email a client if it has been okayed by their supervisor/manager
2. For admin to email on your behalf, we ask that you type out exactly what should be sent along with the subject line. We can then determine next steps.

1. In the office you can prep the mail and place it in the “outgoing mail” folder.Someone on the admin team will then add postage and place it in the outgoing mailbox.
2. You can also email snailmail@care-clinics.com a detailed request of what needs to be sent and the admin team will prep and send it for you.
3. You can also mail it yourself. Ask someone on the admin team for a stamp!

1. Yes.
2. If you are running late to your 7am or 8am appointment you will need to let the client know.

• Clients with a credit card on file are charged their client responsibility the day after the session.
  • If the credit card is not active, a call is made to the client.
• Clients with no credit card on file will receive a monthly statement.
  • If the client goes 3-4 statement cycles without making a payment, a call is made.

• Credit card
• Debit card
• HSA and FSA cards
• Check

When the clients sign their intake paperwork, there is a form which provides us with the client’s credit card number and authorizes us to make payments for the client’s sessions.

• Statements are sent once per month, through USPS.
• Statements can be uploaded to the clients TherapyNotes Portal.

• In a majority of cases yes.
• If more info is required, we can send a more detailed Excel spreadsheet

This depends on the client’s situation. Thera-PAY will work with the client to set up a plan that works for both the client and for CARE Counseling

Yes

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